Returns & Refunds

Terms & Conditions

By purchasing from Supreme Water Sales, you agree to all of the following terms and conditions.

Cancellation Policy

• General orders may be cancelled without penalty until shipped.
• Once shipped, the order is subject to our standard return policy.
• Special orders may not be cancelled once the order is placed.
• We reserve the right to review all orders for legitimacy. Orders with mismatched billing/shipping info may be delayed.

Shipping

• Most in-stock items ship within 1–2 business days. Some may ship the same day.
• If a package is returned due to an invalid address or correction fee, the customer will be responsible for reshipping costs.

Returns, Warranties & Restocking Fees

Returns fall into one of three categories: shipping damage, warranty claim, or standard return. Please review the conditions below:

• Shipping costs are non-refundable.
• You must obtain an RMA number before returning any item.
• RMA numbers are valid for 30 days. Returns after 30 days will incur a 25% restocking fee.
• Return shipping is the customer's responsibility.
• We recommend traceable and insured shipping.
• Warranty claims older than 90 days will be refunded by mailed check.
• We are not responsible for damages caused during installation or improper use.
• No implied warranties beyond those provided by the manufacturer.

Shipping – Lost or Damaged Packages

Lost Package Claims

• You are responsible for being available to receive your shipment.
• If tracking shows "delivered," check with household members and neighbors.
• Lost package claims must be made within 3 business days of the delivery date.
• Claims may take 2–4 weeks to complete. Investigations may involve delivery photos and driver confirmation.

Shipping Damage Claims

• Damage must be reported within 72 hours of receiving your order.
• Cosmetic damage is not covered by carriers.
• Email photos of damage to sales@supremewatersales.com.
• Items must be repacked in original materials for pickup under damage call tag.
• Replacements will not be shipped until the damage/loss claim is completed.

Standard Returns

• Items may be returned within 30 days of purchase.
• Shipping costs are non-refundable. Return shipping is the customer's responsibility.
• Items must be in new, unopened, unused, and resaleable condition with original packaging and accessories.
• Returns not meeting these standards will not be refunded and must be picked up within 15 days.

Restocking Fees

• Damaged boxes or marked packaging may incur a 10% restocking fee.
• Pool/Water Filters (unopened): 10% restocking fee. Opened/used filters cannot be returned.
• 25% restocking fee for any return after 30 days of an RMA or without an RMA.

Warranty Claims / Defective / DOA

• Warranty coverage is based on the manufacturer’s policy (typically 1 year from purchase).
• Return shipping is the customer's responsibility.
• All items are tested upon return. We reserve the right to deny a warranty claim based on results.
• Some claims require return to the manufacturer, which may extend processing time.
• If approved, we may issue a refund or replacement, at our discretion.
• If denied, the buyer has 15 days to arrange return shipping.

Century Electric Pool Pump Motor Warranty

• 18-month warranty from original purchase date (does not reset on replacement).
• Water damage is not covered – signs include bubbling paint, rust, or corrosion.
• Improper installation or seal failure causing water damage will void warranty.

Examples of Water Damage (Not Covered Under Warranty)

If you have questions about any of the above terms or need help with a claim, please contact our customer service team directly.